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How long does it take to get an downloadlink

How long does it take to get an downloadlink?

I ordered it yesterday and on the site it says, it can take 12 hours, but mostly 4-5 hours. But still no download link in my email, is there somthing that I did wrong?
Did you check SPAM folder of your mailbox?
yes nothing there
Usually it's really quick (person processing it quick, not a automated email quick)
I have double checked and you should get it long time ago. There was also no issues from our domain.
However I saw that your domain is not standard one, maybe that's he reason?!
I have sent you an email, please check if you got it.

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